- Stories of Security Team from Hujie Security Services Ltd Settling in Zhongshan Hospital
Recently, the security team from Hujie Security Services Ltd settling in Zhongshan Hospital was awarded as the most beautiful window in Zhongshan Hospital in 2016. The security guard, Mr. Liu Xukuan, was awarded as a model of the service window in the hospital. All these awards represented the efforts made by our 108 security guards. Since January 2015, our company’s security guards have officially settled in Zhongshan Hospital which is a famous third-grade class-A general hospital in Shanghai, featuring in treatment of cardiovascular disease. In order to do well in security work of Zhongshan Hospital, our company set strict standards for personnel assignment in the early stage. Besides, a management group with ex-servicemen as the mainstay was assigned as a solid foundation for being recognized by Party A for strict management in later period. Since 2016, our security team settling in the hospital has made great efforts in strengthening the disposition of medical disturbance, ensuring doctors’ safety and improving service quality, successfully dealt with more than 30 sudden medical disturbance and patients committed suicide, picked up and returned more than 50 lost articles and disposed of more than 10 fire fighting and potential accidents, well received by the hospital.
On September 16, 2016, a nonlocal cardiac patient in the inpatient department died after medical treatment. The bereaved family immediately set a mourning hall in the nurse station of the ward to exert pressure on the hospital. Our security team broke through the human shield, cracked down the mourning hall, urged troublemakers to the meeting room to reasonably negotiate with the hospital upon approval by policemen and finally calmed down the medical disturbance. On October 9, 2016, a bereaved family had a quarrel with an attending doctor in the outpatient department and then a crowd of families wanted to beat the doctor up. Seeing this, our special guard Mr. Liu Xukuan who was going on a patrol nearby promptly rushed forward to fend off the blow and protected the doctor back to the office regardless of his own safety and beat and kicks from these troublemakers, finally preventing a potential injury to doctors. Subsequently, we found that Mr. Liu Xukuan had many bruises around his waist and back. He showed the strong sense of responsibility of the employees of Hujie Security Services Ltd. Hospital is a crowded place where property would be lost or stolen easily every day. Our security team there takes strict precautions against thieves in daily security work to improve service quality. In daily life, two security guards are specially assigned to patrol with a loudspeaker in the registration lobby, outpatient service area and emergency treatment area. In addition, special guards are required not only to focus on medical disturbance but also to watch out for potential thieves. Thanks to proper precautionary measures taken by our security team, theft cases have been reduced to a few per week from plenty per day. In the morning of September 12, 2016, when Mr. Xu, a patient from Wuxi to the hospital to see a doctor, finished consulting in the registration lobby, he left only with his medical records but forgot his handbag on the reception desk (with RMB 10,000 Yuan in cash, bank cards, ID card, etc. inside). One of our security guards who was patrolling found it and asked policemen settling there to cooperate and contact the owner actively. Subsequently, Mr. Xu got back his handbag that was lost and gave our security guards a banner to show his gratitude. The security guards settling in Zhongshan Hospital received the honor they deserved in common post through meticulous work. The glory not only belongs to such security team, but also represents the service aim of Hujie Security Services Ltd, i.e. target security and client satisfaction.
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