Generally, it is quite common for security guards to encounter brawl while preforming guard duty, and it’s also rather unexpected. Security guards need to rush to the scene to stop it if found from the monitoring center, and persuasion is also recommended. If fighting tools are held, people who are holding them should be stopped first, and the wounded should be sent to hospital, if any.
Firstly, the security guards must perform their duty when discovering violent incidents, stealing, robbery and similar things during their duty, and to prevent crime with right methods, after all, stealing and such matters would jeopardize customer unit’s property or people’s life. Security guards must keep a clear mind when emergency case occurs, and think calmly to try every means to bring the criminals under control, at the same time, calling for rescue is also necessary.
Secondly, the criminals would run away quickly after committing a crime, and the security guards might not catch up them in a while, so they must clearly remember the criminals' obvious facial features, color of clothes they are wearing, number, and vehicles they adopted etc. since these are quite important clues. And it is also the security guards' duty to actively cooperate with the police while recording testimony at the police station.
Promptly report to relevant leaders when finding hazardous articles, and avoid touching by other people. Then call the police immediately and search in surrounding areas, assist the police in investigation after their arrival. Keep people emotionally stable if danger has already occurred, keep the scene intact and evacuate people on the scene. No matter what kind of emergency appears, security guards from Shanghai Security Company should come up with solutions.